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Pounds Labs Support
The Pounds Customer Service and Technical Support teams are available to assist you when you need help. See our Contact page for telephone numbers and e-mail addresses.

The status of your orders and your account can be checked 24 hours a day, seven days a week online at Order Tracking & Account Status. You will be prompted to login with your account number and password to protect your privacy.

If you do not remember your password, try using our Password Recovery Tool. Upon submission, an e-mail containing your password will be sent to the e-mail address we have on file for your account. If we do not have your current e-mail on file, you can send the information to E-mail Updates.

You may prefer to contact our Messaging Center to request support. Please select one of the following links and complete the automated form that will be forwarded immediately to the appropriate department.

Pounds Labs Messaging Center

Customer ServiceContact Customer Service with questions regarding the status of an order, the ordering process, or general inquiries.
Technical SupportContact Technical Support with questions regarding any of our online ordering tools including: PROS, Snap, Records, POP and PASS.
Web Site IssuesContact our Webmaster if you cannot locate a particular page, come across a broken link, or have other related web site questions.
General CommentsSend General Comments that are not related to any of the categories above.